HAUS FAQs

What lash tools do you offer?

We offer premium lash tweezers, applicators, and scissors designed for precision and ease. Perfect for both pros and beginners.

Is your lash glue waterproof?

Yes! Our That's So Sticky lash glue is water-resistant, fast-drying, and ensures your lashes stay secure all day long.

How do I care for my lash tools?

Clean your tools with gentle alcohol wipes after each use. Proper care extends their lifespan and keeps your lash game flawless.

Do you offer lash care items?

Absolutely! We carry lash cleansers, brushes, and aftercare kits to help keep your lashes clean, healthy, and long-lasting.

Do you ship internationally?

Right now, Haus of Gabby ships only within the United States. We’re working on international shipping and hope to serve our global beauties soon!

How long does order processing take?

Orders are processed within 3-5 business days. You’ll receive a tracking number as soon as your order ships.

How long does shipping take?

Once shipped, delivery usually takes 2-5 business days depending on your location. Please allow extra time during holidays or sales events.

Do you accept returns or refunds?

Due to the nature of lash products and for hygiene reasons, all sales are final. We do not accept returns or exchanges unless your item arrives damaged or defective.

What should I do if my item arrives damaged?

If your order arrives damaged, please email us at using the contact page within 48 hours of delivery with photos of the product and packaging. We’ll help you resolve the issue quickly.

Can I change my order after placing it?

Unfortunately, orders cannot be modified once they’re placed. Please double-check your cart before checking out to avoid any errors.